Restore your device with the iCloud backup to ensure that your device will look and feel as it did before your factory reset.Wait for your iPhone to start back up.He posted: "*Sincere* apologies to everyone impacted by outages of Facebook powered services right now. Here's everything we know about what caused the WhatsApp, Facebook, and Instagram outages today.įacebook Chief Technology Officer Mike Schroepfer apologised for the ongoing problems using his personal Twitter account. Facebook has yet to confirm whether a withdrawal of its DNS records led to the widespread problems with WhatsApp, Instagram, Facebook Messenger, and more. This acts like an enormous phonebook that tells your browser what IP address it needs to load to take you to the website you’re looking for.Īccording to some early reports, Facebook's DNS records were withdrawn from the global routing tables a few hours ago – triggering a huge outage. To translate the human-friendly web address into the computer-literate IP address, your machine uses a DNS. The first thing that happens when you type a URL into your browsers’ address bar – like .uk, for example – is your device translates that text into an IP address that it understands – something like 192.168.1.1. Some reports suggest that a DNS issue is behind the latest WhatsApp outage.įor those who don’t know, a DNS is essentially a phonebook for your gadget. That vast scale is hardly surprising, after all, WhatsApp is the most popular messaging service on the planet with more than two billion users worldwide each month. At its peak, DownDetector figures revealed that more than 70,000 WhatsApp users have bemoaned issues with the messaging app every minute. When those double-ticks turn blue, it means the recipient has opened WhatsApp and read the text message.Īccording to independent service DownDetector, which monitors the performance of online services by tracking complaints from customers across social media, has revealed the sheer scale of the ongoing outage. That turns into a double-tick when the text travels from those servers to the recipient's smartphone. WhatsApp uses a single tick to denote when your text has reached its servers. This indicates that the message hasn't been able to leave your device. Users who attempt to send texts on WhatsApp right now will see a small clock icon in the bottom right-hand corner of the message. We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience." According to some reports, internal messaging apps used by Facebook employees have also gone offline, leaving teams scrambling to find a solution to the global issues.įacebook, which owns and operates WhatsApp following a $16 billion acquisition back in 2014, has shared an almost identical statement on its Twitter account, writing: "We’re aware that some people are having trouble accessing our apps and products. The immensely popular messaging platform has not confirmed when users can expect normal service to resume. We’re working to get things back to normal and will send an update here as soon as possible." The firm shared the update on Twitter as the outage approached its one-hour milestone: "We’re aware that some people are experiencing issues with WhatsApp at the moment. WhatsApp has now acknowledged the issues impacting users across the globe. The ongoing problems have become the largest ever outage recorded by DownDetector, which tracks outages.
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